To ensure both our employer clients and job candidates receive a high standard of service, we offer a comprehensive Service Guarantee. We guarantee to:
- Refer only those candidates who have been personally interviewed by an experienced consultant
- Thoroughly test all candidates where applicable, and provide full test results to each customer on request
- Ensure that all candidates are fully reference checked, or where it is not possible to obtain references, to advise the customer
- Provide a dedicated consultant who will work on your behalf and be your single point of contact
- Treat all information received from customers as strictly confidential
- Refrain from working with any candidate for a period of 12 months after being placed by us, unless that candidate has resigned, or we have the approval of the employer to work with that candidate
- Never charge a fee under any circumstances to any candidate
- Not solicit candidates from existing clients
- Provide weekly updates during the recruitment process, and to follow up on all placements during the probation period
- Respond to all inquiries within 4 business hours
- Offer a comprehensive replacement guarantee as insurance against an unsuccessful hire
